Terms and conditions
Atlantic takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.
Atlantic makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Atlantic nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.
The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.
Website video, photography and images
The photography/images used on the property pages of our website are typical of those within the property. In some cases, where rooms are very similar or identical to another room internally, generic photography/images are used to represent what the property looks like.
For some rooms which are in the process of being built, or which have been renovated, computer-generated images or artist’s impressions or example photos of rooms with similar dimensions and specifications may be used to represent what the rooms will, or do, look like when they are complete.
The content and footage within videos are correct at the time of filming. Imagery is illustrative of rooms and facilities only and individual rooms may vary in layout and content.
Decorative furnishings such as cushions, throws, plants and lamps will not be present in properties upon move in. These are used for staging of photographs and will not be available upon move in.
The furnishings shown in photography and images may not always represent what is included in the rooms. For information about what you will get in each room, please refer to the features section on each property.
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Atlantic Property Swansea Limited is registered in England and Wales (registered number 10494783). Our registered office is at Haywood House South, Dumfries Place, Cardiff, CF10 3GA.
Customer complaints procedure
We always love hearing from our customers, whether it’s feedback about what we’re doing, a suggestion of how we can make things better or even if you just simply want to chat, we want to hear from you. We put customer service and commitment to our customers at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don’t go as planned. If this happens we’d really like your feedback as not only does it allow us to explain and apologise to you, it also helps us to improve our products and service. If for whatever reason you’re not happy with the service you receive from Atlantic – you can raise a complaint with our team.
Most complaints can be dealt with by our front line teams e.g. your Atlantic Manager or Lettings Manager and they will do their best to resolve the matter quickly, to your satisfaction. If you think your complaint has not been fully resolved then write to our Customer Relations department at the following address.
Atlantic – Customer Relations
Haywood House South
For your complaint to be properly registered please provide us with the following information:
- Your full name
- Your property address
- Your preferred contact details; email, phone number or land address
Details of the complaint along with the names of any of our staff you spoke to at the time or whom you have been dealing with.
If you email us you will receive an automated acknowledgement and if you write to us at the above addresses we will acknowledge your letter within 7 days of receipt.
All complaints are logged into our database and allocated to a senior manager who will investigate and subsequently respond to you either by phone, email or letter no later than 21 days after you have received your acknowledgement. Because of data protection rules and our own commitment to the confidentiality of personal details we can communicate only with named tenant or guarantor whose name appears on the tenancy agreement or their appointed representative upon receipt of written permission.
Equality & Diversity
Atlantic are dedicated to providing an excellent service and treating people fairly. This policy is about promoting positive attitudes towards equality and diversity and to ensure that everyone living in at The Old Court House is treated fairly and with dignity and respect. This policy aims to ensure that no prospective or existing student shall receive less favourable treatment on the grounds of age, race, colour, nationality, ethnic origins, disability, HIV status, sexual orientation, gender, marital or parental status, gender re-assignment, religious belief or non-belief, political belief or social or economic class, pregnancy and maternity or any other basis that cannot be shown to be properly justifiable.
Atlantic will ensure that its policies, procedures and practices comply with current equality legislation according to The Equality Act (2010). We ask tenants to adhere to this policy to ensure that an inclusive environment is fostered during their tenancy.